Legally Binding Master Service Agreement

Terms & Conditions

Welcome to www.smsindiahub.in. Service agreed by you is subject to all terms & conditions published herewith, governed strictly under the rules and regulations of the authorities of the Government of India.

TRAI & NDNC Compliant CSF / NDNC Undertaking Mandate Bhopal (MP) Legal Jurisdiction

Master Terms of Use

www.smsindiahub.in Service agreed by you. The usage of the service is limited under all the terms & conditions herewith published. This agreement shall be governed by the rules and regulations of the authorities of the government of India. Please read this agreement carefully. All notices under this agreement will be considered as written and have been duly signed once the same is electronically confirmed.

Communications : SMSINDIAHUB may contact or send updates by any means such as Call, SMS, Email, WhatsApp and RCS.
01

05 SMS Free Testing

Anyone who are using the internet can sign up at www.smsindiahub.in and can get 05 SMS Free for testing purposes. These sms he/she can send on non DND numbers only.

02

Mandatory CSF & NDNC Undertaking

To use our services you need to fill an online CSF document(Customer Sign-up Form) or NDNC Undertaking. Without this form you will not be considered an SMSINDIAHUB customer.

03

Payment Policies & Fraud Prevention

All the payment you have to pay in the current bank accounts or via online payment gateway.

Payment Via credit/Debit card and Net-banking has to be confirmed by the customer via filling payment confirmation form or on the email. If you are using a Credit/ Debit card to make the payment then we need the same email ID and Phone Number which is registered with your credit or debit card to avoid fraud. In-case any compliance or fraud related mail comes from the payment gateway then SMSINDIAHUB will block your services with immediate effects and we will leave your service after the written confirmation of payment clearance from the payment gateway.

In-case of any fraud SMS India Hub May file the Police complaint against or Court Case against that user/reseller in Bhopal – Madhya Pradesh.

All the payment gateway related issue customers have to directly deal with the payment gateway company. We are not responsible for any payment gateway issue such as Payment Failed or Refund.

04

Data Loss Disclaimer & Prohibited Content

Customer Data Notice: SMS INDIA HUB is not responsible for any data loss like Groups Database which you created, Import Contacts, Files like csv, xls, XLSX, txt and any SMS Delivery report hence please keep backup with you.

Any illegal use of the SMS service is strictly prohibited, if found we will take the legal action against you:

  • Messages containing any Govt Organization Name, Office Address, Email Address, and Phone Or Mobile numbers like (Police, CID, Income Tax, Sale Tax, Ministry, Army, Navy or any name which is driven by Indian Government or comes under Indian Government) are not allowed without the permission of respected Govt Organization.
  • Lottery sms are not allowed, if sent then legal action will be taken.
  • Messages containing sexual, racist, and discriminatory content or any such usage of them may be considered as harassment and you are to be held responsible for this. TEAM www.smsindiahub.in does not assume any liability for the content of messages sent.
  • TEAM www.smsindiahub.in will be exempt from any claim that may arise from third parties as a result of message content.
05

Account Balance, DND & Messaging Routes

The SMS account balance is non-refundable and does not bear interest. All the SMS must be used in the validity period from the date of the purchase and no carry forward of the credits will be made unless otherwise defined in a separate contract.

You under take the whole responsibilities regarding the messages sending through www.smsindiahub.in services from your account, which are transmitted as per your request.

You shall indemnify and reimburse TEAM www.smsindiahub.in all liabilities, costs, losses and damages, in case of any claim brought against TEAM www.smsindiahub.in from any third party due to breach of contract.

Promotional SMS Cannot be delivered on DND Number.

We are providing only Template based Transaction SMS with the proper legal documents.

Note: Please read our terms and conditions carefully and then opt our services if any person, user or re-seller will defame the SMS INDIA HUB name after using the services either online or offline SMS INDIA HUB may take legal action against that person, user or re-seller.

06

Missed Call, IVR and Toll Free

If any Missed Call, IVR and Toll Free number is not working properly then we will change the number to resolve the issue.

We are not responsible for any printing and advertising cost if missed call, ivr and toll free number is getting changed due to the issue.

07

Reseller & Channel Partner Terms

Standard Reseller
₹30,000 INR Minimum

Starting commitment for standard reseller panel activation.

White-Label Brand Reseller
₹99,000 INR Minimum

Custom domain, own-branded website & reseller portal integration.

  • 1 SMS credit = 160 character for English SMS and regional language 1 SMS credit = 70 character.
  • Reseller SMS credit validity 1 Year only.
  • If you are reseller / Channel partner, you must need to purchase the services once in a quarter to enjoy the benefits services of reseller / channel else account will get expired without any prior infomration.
  • We are not responsible for our Reseller’s customer’s support if you are buying services from our re seller’s you have to contact with them.
  • Any Reseller cannot use SMSINDIAHUB name to sell and buy SMS. if they are using our name its crime and SMSINDIAHUB may take necessary legal action.
08

Autoresponderz Refund Policy

There is no refund once you used our services.

  • For WhatsApp Business API we are totally depand on you to provide active account to connect with our automation software.
  • Account activation time after approval is 7 days for WABA.
  • For third party integration like WhatsApp Business API, you have to coordinate with your respected service provider regarding the time frame.
  • For WhatsApp Business API we are charging only platform fees.
  • Note: For platform fees refund, you have to share the reason with our team, Our team will evaluate your concern and if found satisfactory, you will get the refund within 90 days.
09

Carrier Constraints & Delivery SLA Disclaimers

Whilst we will take all reasonable steps to deliver your messages to recipients as fast as possible, we cannot commit to, or guarantee, a specific delivery time. Such times depend on various network and system-related factors among the various entities involved in the transportation of your messages across the cellular mobile networks.

Furthermore, delivery reports and the originator are operator dependent features and so it is not possible for us to give 100% guarantees for their availability. We recommend that tests should be conducted beforehand when these features are considered to be of high importance.

You acknowledge that as we send and receive text-messages via major telecommunications companies and Mobile Network Operators, our influence over the transmission of your messages is within the technical constraints imposed upon us.

Our responsibility is therefore to ensure that the text-messages you send through the service are processed correctly and delivered to the assigned entity. We are not responsible for the final delivery of the message, as this is out of our control and is the responsibility of the Mobile Network Operator.

SMS that cannot be delivered within the life span allocated to them, either by us or a Mobile Network Operator will be discarded by the Mobile Network Operator, without any notice. We are not liable for any loss incurred by the failure of a message to be delivered and you acknowledge that damages for financial or other loss resulting from delivery failure cannot be claimed from Team www.smsindiahub.in .Furthermore, you agree that message contents are deemed to have zero value.

You also acknowledge that text-messages are transmitted unencrypted and that eavesdropping of mobile phone communications, including SMS delivery, by third parties is possible. We also recommend that you ensure sensitive and valuable information is communicated by a number of communication methods.

10

Warranty Disclaimers & Limitation of Liability

Furthermore, use of the service and the Internet is at its own risk and that the service is provided ‘as is’ and ‘as available’, without any warranties or conditions whatsoever, expressed or implied. We will use all commercially reasonable efforts to make access to the service available through the required access protocols, but make no warranty or guarantee that you will be able to access the service at any particular time or any particular location. Without limiting the generality of the terms set forth, we and our affiliates, agents, content providers, service providers, and licensees hereby disclaim all express and implied warranties as to the accuracy, completeness, non-infringement, merchant-ability or fitness for particular purpose of the service generally.

Shall in no event be liable for any inaccuracy, error or omission in, or loss, injury or damage caused in whole or in part by failures, delays or interruptions of the service generally, and any aspect ancillary thereto; you agree to indemnify us for any third party claims arising from such failures, delays or interruptions in connection with regard to the use of the service.

11

Suspension, Termination & Legal Jurisdiction

If at any time you breach the terms & conditions of the service, we may elect to suspend, terminate and/or cancel this agreement and/or recover any damages from you arising from the event(s) giving rise to the suspension, termination or cancellation.

Upon any such termination, cancellation and/or suspension, you are still responsible for any obligations then accrued. Payment and other obligations under this agreement are not suspended, stayed, or otherwise affected by a suspension of access.

You are also free to terminate or cancel this agreement at any time, and for any reason. For such a termination or cancellation to be effective however, you must inform us in writing through email, you will still be under the responsibilities of this agreement for the duration that you used the service and you will cease to have access to the use of any credits that may exist in your account.

Our terms and conditions are subject to change according to TRAI rules and regulations and as per our internal policy.

Note: We are not liable to send any update via email and SMS about terms and conditions so please read terms and conditions time to time and be updated.

Operating Entity & Legal Forum
These Services are operated and provided by: SMSINDIAHUB Team Legal – India
All matters related to any dispute shall be strictly subject to the jurisdiction of Bhopal.
Contact Legal Team
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