Enterprise Data Protection Standards

Privacy Policy

At SMSINDIAHUB, safeguarding customer data and end-user privacy is our highest priority. Learn how our enterprise messaging platform manages, protects, and retains your information in full compliance with telecommunication laws.

Zero Third-Party Data Selling 3-Day Live Server Retention Active IP Abuse Monitoring

1. Personal Information Protection

Strict Non-Disclosure Guarantee

Any personal information we collect from you will never be sold to any third party firm. We uphold strict enterprise confidentiality standards to ensure your account credentials, company records, contact lists, and customer data remain completely private and secure.

2. Data Availability & Retention

Server Retention Lifecycle

3 Days

Live Server Availability

The data availability on live servers will be 3 days. Real-time campaign reports and logs remain directly queryable on the portal during this window.

1 Month

Backup Storage Window

The time to create and maintain the secondary backup will be 1 month only. Customers are advised to periodically export their historical delivery reports.

3. User Communications & Notifications

Service, Regulatory & Promotional Updates

SMSINDIAHUB may send Users periodic emails and SMS containing information about your a/c status, festive offers, administrative notices about a User’s account (such as notices about pending activities), updates on new Service features, TRAI updates, usage tips relating to the Services and user satisfaction questions.

  • Account status & low-balance alerts
  • Festive offers and promotional credits
  • Administrative notices & pending activities
  • New service features & API enhancements
  • TRAI telecom regulatory & DLT mandates
  • Usage tips & customer satisfaction surveys

4. Website Activity & IP Monitoring

Abuse Prevention & Security Auditing

Once you visit our website, we monitor your activity for security reasons and to provide you with the information you’re looking for.

Security Notice: We actively monitor the IP address of the connecting SMSINDIAHUB clients and store it in our database. If there is any kind of abuse of SMSINDIAHUB Services, We will work with relevant authorities to identify abusers and take legal action.

5. Mobile Application Permissions

User Contact Access

SMSINDIAHUB mobile app is going to read and write user contacts details. This permission is required exclusively to allow users to select broadcast recipients, manage phonebook groups, and synchronize campaigns directly from their smartphones.

6

Policy Updates

Our Privacy Policy may change time to time without any prior update, so we request you to check the same regularly.

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