Design a multi level interactive voice response (IVR) using our drag-and-drop studio and accelerate customer engagement with custom call flows adhering to TRAI telecommunication routing standards.
Accelerate customer engagement using our ready to use design studio, efficient workflows, and granular reporting modules.
Design a multi-level IVR using our ready to use design studio and accelerate your customer engagement with the help of a custom IVR flow. Our easy to use drag and drop interface does not require any advanced technical skills to design your IVR.
Designed with efficient work flow to segregate every call based on department and agent. Our distributed design pattern helps you to drive various business insights such as department wise called density and agent’s performance matrix.
Your billing module is available for detailed CDR for every event which occurs in your account. Starting from inbound call history including toll free reverse billing data.
Our voice platform is designed with a comprehensive approach to cater for a wider audience with diversified needs.
Design your own multi level IVR in minutes. Build intuitive nested audio menus to guide callers effortlessly.
All calls will be recorded and stored securely for training, quality assurance, and monitoring purposes.
Robust database for tracking reporting and analysis. Gain actionable insights on call volume and agent efficiency.
Use a web-hook API to connect with your software and application for instant lead sync and caller lookup.
Intelligent call routing to manage multiple concurrent calls without caller drops or long wait queues.
Follow the seamless automated journey from incoming call to agent resolution.
A caller calls your company virtual or toll-free phone number.
The caller hears a customized welcome greeting (e.g. “Thank you for calling SMSIndiaHub”).
The caller is asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”).
The caller chooses a number on their phone keypad (e.g. Press 1 for sales).
The caller is directed to another series of prompts (e.g. “If you would like to make a purchase, press 1; to return an item, press 2…”).
The caller is then directed to the appropriate agent, department, call queue, or voicemail.
Discover how leading Indian enterprises optimize customer call experiences with SMSINDIAHUB's Multi-Level IVR platform.
A premier Indian NBFC automated 68% of inbound inquiries by implementing multi-level voice trees. Borrowers seamlessly check loan approval status, upcoming EMI schedules, and request account statements via DTMF inputs without human agent delays.
A nationwide hospital chain streamlined over 15,000 daily patient calls with intelligent skill routing. Callers easily navigate between OPD appointments, emergency ambulance dispatch, pathology report status, and pharmacy home deliveries.
An e-commerce marketplace integrated their logistics API with SMSINDIAHUB's cloud IVR. Customers enter their 6-digit order ID on their mobile keypad to hear immediate shipping status, reducing repetitive customer service tickets by 55%.
Scalable cloud telephony workflows designed to accelerate business productivity and enhance caller satisfaction.
Direct incoming callers to qualified agents based on caller language preference, technical issue severity, or customer VIP status. Eliminate endless transfers and resolve customer inquiries on the very first touchpoint.
Monitor team productivity effortlessly with automated IVR call recording. Analyze customer interactions, assess agent performance, evaluate communication quality, and train your staff using real-time data to consistently elevate your enterprise customer service standards.
Connect callers to remote employees, field representatives, or regional branches across India under a single 10-digit virtual or 1800 toll-free number. Includes customizable hunting rules, simultaneous ringing, and after-hours voicemail recording.
Key details on virtual number procurement, multi-department routing, pricing models, and cloud telephony deployment in India.
Deploy a professional multi-level IVR flow in less than 10 minutes. Get virtual numbers, custom voice greetings, call recording, and 99.95% platform SLA.
Quick setup • Free trial credits • Dedicated manager
Our enterprise communication specialist will contact you shortly with your free demo credits and custom setup.
